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Addressing complexity and taking a systemic view in service research

Addressing complexity and taking a systemic view in service researchFrancesco Polese, Cristina Mele, Evert GummessonManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.-

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Theory of value co-creation: a systematic literature review

Theory of value co-creation: a systematic literature reviewMarco Galvagno, Daniele DalliManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.643-683 – The purpose of this paper is to...

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Research traditions of innovation

Research traditions of innovationCristina Mele, Maria Colurcio, Tiziana Russo-SpenaManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.612-642 – The purpose of this paper is to offer...

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Beyond virtuality: from engagement platforms to engagement ecosystems

Beyond virtuality: from engagement platforms to engagement ecosystemsChristoph F. Breidbach, Roderick Brodie, Linda HollebeekManaging Service Quality: An International Journal, Vol. 24, No. 6,...

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The contribution of VSA and SDL perspectives to strategic thinking in...

The contribution of VSA and SDL perspectives to strategic thinking in emerging economiesJaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese, Luca CarrubboManaging Service Quality: An...

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The collective consumption network

The collective consumption networkElina Närvänen, Evert Gummesson, Hannu KuuselaManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.545-564 – The purpose of this paper is to...

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